Clinical Services Manager, Baxter

Clinical Services Manager

Baxter

Location:

United States, Milpitas

Category:

Health and Beauty

Contract Type:

Employment contract

Salary:

104000.00 - 135000.00 USD / Year

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Job Description:

Join our team as a Clinical Services Manager in Milpitas, CA. Be part of our mission to save and sustain lives by overseeing ECG Analysis Technicians and ensuring high quality outcomes for patients and customers through remote patient monitoring technologies. Responsibilities include managing team workflows, recruiting staff, meeting KPIs, tracking team performance, and strategic management of the Clinical Services staff.

Job Responsibility:

Overseeing the day-to-day workflow of assigned team members
Recruit, hire, and schedule ECG Analysis Technician team members
Consistently meet or exceed KPIs for self and team
Evaluate team performance and provide guidance, support, recognition, and/or improvement plans
Proactively track team performance metrics
Facilitate ongoing development of staff
Contribute to the strategic management, planning, and leadership of the Clinical Services staff
Ensure staff compliance with all Company policies and procedures
Coordinate with the Training & Development team
Stay up to date with procedures and practices for ECG scanning and report building
Complete other tasks and duties as assigned.

Requirements:

High school diploma or equivalent
CRAT or CCT certification within 12 months of hire date
Six (6) months or more experience in a lead, supervisory, or management role
Experience in an EPM role or higher within the Clinical Services department or comparable experience
One (1) to three (3) years of experience as a Holter, Event, or Telemetry technician
External candidates must pass an ECG Interpretation exam prior to hire date
Detailed and advanced knowledge of cardiology, electrophysiology, and related physiology
Proven ability to lead and inspire leadership skills amongst clinical staff
Excellent written and verbal communication skills
Thorough attention-to-detail and documentation skills
Proven analytical and problem-solving skills
Great time management and ability to multi-task and/or prioritize workflow
Excellent PC proficiency level
Must be able to balance team/individual responsibilities and contribute to a positive team culture
Phenomenal work ethic and desire to provide high quality outcomes.

Nice to have:

Associate degree or two years of college course work
Prior experience in a managerial role
Three (3) or more years of experience in expert ECG interpretation
Prior experience in a Holter or Telemetry monitoring center
Prior experience with Nemon or LX Analysis software
Prior knowledge of medical terminology specific to Cardiology and Electrophysiology.

What we offer:

Medical and dental coverage
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan
Flexible Spending Accounts
Educational assistance programs
Time-off benefits such as paid holidays, paid time off, family and medical leaves of absence, and paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits.

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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