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The Clinical Systems Analyst will play a pivotal role in managing our electronic medical record (EMR) operations. This role involves a wide range of responsibilities, including system development, customer support, and clinical and operational engagement with our staff.
Job Responsibility:
Lead the daily operations of our electronic medical record (EMR), ensuring its smooth function
Provide both Level 1 and Level 2 support, directly to end-users and through the vendor respectively
Engage with clinical and administrative teams to understand and document workflows and recommend improvements based on knowledge of existing and future software modules
Maintain up-to-date knowledge about enhancements to Core Solutions, the internally used EMR system, and recommend future product enhancements based on identified gaps
Plan, lead, and execute all upgrades, hotfixes, and integration efforts in collaboration with leaders and vendor support teams
Create training curriculums and lead training sessions in group and individual settings
develop a Super-User strategy to broaden end-user support and training
Define priorities, optimize tasks, and align them with the most urgent or impactful priorities
Build, test, and maintain end-user security permissions/roles, forms and documents, configurations, interfaces/interoperability with 3rd party systems
Develop processes for end-user support, acting as the primary conduit for all vendor-directed support needs
Build reports and provide regular metrics related to customer support, accomplishments, project progress reports, and other directives from leadership
Requirements:
Bachelor’s Degree or equivalent technical training
1-2 years of clinical systems experience (administrator or super user) required
Knowledge of EMR and implementation from beginning to end
Clinical background in substance abuse/recovery behavioral health a plus
Knowledge of inpatient and outpatient clinical services a plus
Nice to have:
Clinical background in substance abuse/recovery behavioral health
Knowledge of inpatient and outpatient clinical services
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