Cloud Senior Technical Product Manager, T-Mobile

T-Mobile

Location:

United States, Bellevue ▼

Overland Park

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

130900.00 - 236200.00 USD / Year

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Job Description:

Sr Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity. Product Manager, Technical is the ultimate "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

Job Responsibility:

Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products
Designs and drives end user product research
Partners with business, internal/external stakeholders and Leadership to understand current customer experience, identifies areas of opportunity
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact
Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment
Conducts cost-benefit / ROI / NPV analysis, to support decision making
Works with stakeholders and follows enterprise process to secure and maintain product funding
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process
Communicates, influences, and sells ideas at VP level and below
Influences product feature set or technical improvements to improve customer experience
Works with external third parties to assess partnerships and licensing opportunities
Maintains current understanding of tech trends
Assesses how trends impact the roadmap or create opportunity for innovation of the product
Leverages customer insights for product vision, strategy, roadmap, priorities
Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities
Create, manage, foster an active VOC feed for themselves and team
Actively looks for opportunities to delight or meet customer’s unmet needs
Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset
Creates an environment and culture where the team is immersed in customer first mindset
Tests ideas with real customers to ensure that the product delivers the desired benefit
Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints
Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams
Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning
System Demo
Inspect and Adapt (I&A), etc
Owns and manages product backlog and priorities with our business and technology partners
Scopes and ensures alignment on the prioritization of activities based on business and customer impact
Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap
Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority
Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule
Manages and maintains efficient flow of just-in-time feature and story elaboration activities across all Agile Teams throughout execution, typically maintaining 2 iterations (Sprints) worth user stories ‘ready’ for Dev in Team Backlogs
In scaled teams, holds regular meetings and coordination activities with other PM’s and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known
Generates and maintains dashboards and reports that track product health and success metrics, technical KPI’s
Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings
Runs beta and pilot programs with early-stage products and samples
Collaborates with advertising and public relations to promote product
Supports sales, marketing, and other stakeholder teams with product or technical knowledge and additional documentation
Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support
Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team
Accountable for product quality and performance in production environment
Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels
Manages development of adoption tools and training materials
Identify execution, operational, organizational issues that impede product success
Drive improvement plan to change or resolve issues (within sphere of influence)
Support and enable core agile practices and tenants: efficient just-in-time flow
lean practices
elimination of waste
DevOps CICD
Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering
Works with outside partners and other third parties
Develops positive working relationships with Customer groups or Customer Representatives
Maintains professional knowledge by attending educational workshops
reviews professional publications
establishes personal networks
participates in professional societies
Develops adoption tools and training material for Technical Product Management team

Requirements:

Bachelor's Degree Computer Science, Engineering, IT or equivalent experience
6+ years experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment
7+ years of relevant Product Management experience in an agile software product development environment
Advanced level understanding of customer experience
Agile Methodologies Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
Agile Project Management Experience with Agile backlog/project management tools
Collaboration Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest
Product Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role
Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence
Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders
Technology Deep understanding of platform technologies and components such as security, performance, optimization, API integration
Advanced knowledge of full technology stack on which your assigned product runs
Business Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions
SQL Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS
Tableau Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS
Integration Knowledge and experience with integration patterns, API’s, and protocols such as REST, EDI, SOAP, etc.
DevOps Extensive knowledge of DevOps (CI / CT / CD) and application of CI/CT/CD in Agile environment

Nice to have:

Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO)
Agile Certified Practitioner (PMI-ACP)

What we offer:

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Cloud Senior Technical Product Manager