Cluster Reactive Sales Agent, Marriott Bonvoy

Cluster Reactive Sales Agent

Marriott Bonvoy

Location:

South Africa, Johannesburg

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Cluster Reactive Sales Agent will process sales requests, changes, and cancellations, identify guest needs, verify availability, and explain policies. They will also accommodate special requests, answer questions about property facilities, and follow sales techniques to maximize revenue. The role involves inputting data into property management systems, following escalation procedures, and maintaining confidentiality. The agent will also engage with guests, anticipate their needs, and provide exceptional service.

Job Responsibility:

Process transient, group and event sales requests, changes, and cancellations received by phone, fax, or email
Identify guest and client enquiry needs and determine appropriate room type
Verify availability of room type, event space, and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in property management systems
Indicate special room reservation types by inputting the correct codes and rate into the property management system
Follow proper escalation procedures when addressing guest concerns
Protect the privacy and security of guests and coworkers
Maintain confidentiality of proprietary materials and information
Follow company and department policies and procedures
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma/G.E.D. equivalent
Minimum 1 year as a Reservations Agent in transient reservations or events booking center with hotel background
Analytical Skills
Decision-Making
Learning
Problem Solving
Computer Skills
Interpersonal Skills
Teamwork
Customer Service Orientation
Diversity Relations
Communication
Listening
English Language Proficiency
Applied Reading
Telephone Etiquette Skills
Writing
Integrity
Positive Demeanor
Presentation
Dependability
Stress Tolerance
Adaptability/Flexibility
Initiative
Multi-Tasking
Time Management
Detail Orientation
Planning and organizing
Microsoft Office
Opera PMS
MARSHA

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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