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As an Inside Sales Coach in the T-Mobile for Business Channel, you will play an important role as your Teams first line supervisor. You will collaborate with your direct employees, other Coaches and Manager/Director to address concerns, issues, and challenges. You will work side-by-side with your employees, providing advice and support for their daily job activities. Your creation and monitoring of overall sales plans for your geographic area will enable your sales team to drive success against sales goals through the teams of Inside Sales Representatives. For your employees, you will provide tailored feedback, celebrate achievements, and successes and map out ways to expand and reinforce success. If you have a positive attitude, motivation to succeed as an individual and as part of a Team, this job is for you!
Job Responsibility:
Work alongside your employees and monitor work performance to track progress, provide feedback, support, advice. Answer questions. Provide encouragement to help employees perform at their highest potential
Provide team with results reporting metrics both at an individual and team level
Provide tailored feedback sessions for each individual employee discussing work tasks, quota achievement, training completion, and career goals
Organize coaching and training sessions to equip representatives with the knowledge and tools they need to be successful
Requirements:
Bachelor's Degree General (Required)
Less than 2 years Outbound Call Center or a related sales position (Required)
2-4 years Experience in customer service, sales, and/or retention as a Sr Representative or Coaching Position (Required)
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