Collections Analyst III, Robert Half

Collections Analyst III

Robert Half

Location:

United States, Bedford

Category:

Finance

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Collections Analyst III is responsible for the efficient, effective, and timely resolution of outstanding customer balances through professional written and oral communication. Responsible for managing complex, high priority delinquent accounts, conducting in-depth analysis of collection trends, identifying root causes of payment issues, and collaborating with various internal teams to resolve outstanding debts.

Job Responsibility:

Prioritize and complete daily collection activities for key account customer portfolio to mitigate risk and ensure collection goals are obtained
Complete ongoing customer account reconciliations, navigate deductions and perform research utilizing customer portals
Analyze customer deductions for validity, research root causes, gather supporting documents, and communicate with customers, both internal and external, to resolve discrepancies
Prepare and present PowerPoint account status updates to key stakeholders
Document collections efforts with clear and concise notes
Collaborate with cross-functional terms, including sales, customer service and accounting, to investigate and resolve deductions issues in a timely manner

Requirements:

Bachelor’s degree in accounting, finance, or related discipline preferred
5+ years of commercial collections experience with regional and national brand customer portfolios preferred
Strong attention to details and problem-solving skills
Excellent communication and interpersonal skills both internal and external to the organization
Recent hands-on experience with SAP preferred
Strong proficiency with Microsoft Office applications including Outlook, Excel, Word and PowerPoint required
A customer service mindset with excellent problem solving, analytical, organizational and time management skills

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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