Collections Analyst, Baxter

Collections Analyst

Baxter

Location:

Brazil, São Paulo

Category:

Finance

Contract Type:

Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

As a Collections Analyst at Baxter, you will be responsible for handling account disputes and delinquent customer accounts, resolving payment issues, maintaining reports, and supporting operational efficiency improvements. You will play a key role in ensuring timely payment resolutions and credit management in alignment with Baxter's mission to save and sustain lives.

Job Responsibility:

Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner
Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes
Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes
Resolve unidentified payments and A/R-related disputes within prescribed time frames
Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories
Maintain daily Pending Order and On-Hold reports
Issue requests for refunds of cash on account or credit memos as needed
Review Dispute documentation and assign to the appropriate internal owner
Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners
Engage with internal departments to research and support payment issues
Identify repetitive issues and communicate them for root cause analysis and resolution
Supply to improving execution and operational efficiency through training and support and participate in the performance review process and achieve past-due percentage and DSO-related goals
Highlight problematic accounts to the collections' supervisor with detailed explanations and request assistance.

Requirements:

Bachelor’s degree in a related field or equivalent work experience
2 years of successful experience in commercial collections
English level B2+
Microsoft Office suite proficiency
Experience in optimizing execution within the Collections process
Experience in JDE and GetPaid is desirable.

Nice to have:

Experience in JDE and GetPaid

What we offer:

Support for Parents
Continuing Education/ Professional Development
Employee Health & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer.

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.