Collections Professionals, Baxter

Baxter

Location:

Costa Rica, Heredia

Category:

Finance

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Collections Professionals position is uniquely positioned to make a tangible impact on our financial operations. By efficiently performing your expertise in handling and reducing aging portfolios, you will play a relevant role in our mission to deliver best-in-class healthcare solutions. Your ability to technically identify, resolve, and collect past-due invoices, while providing outstanding customer service, will be key to maintaining and improving our financial health!

Job Responsibility:

Handle the Dispute (GetPaid) email box, forwarding emails to the proper individual/team, enter notes with sufficient information for the owner
Contact customers on delinquent accounts for resolution and payment, recording all activities in GetPaid notes
Communicate account delinquency information to Sales personnel as per standard collections and partner concern processes
Resolve unidentified payments and A/R-related disputes within prescribed time frames
Review credit limit and risk issues with the Credit Supervisor, making recommendations regarding limits, terms, and risk categories
Maintain daily Pending Order and On-Hold reports
Issue requests for refunds of cash on account or credit memos as needed
Review Dispute documentation and assign to the appropriate internal owner
Contact customers regarding unidentified Disputes, resolve the reasons, secure additional documentation, and assign them to the accurate owners
Engage with internal departments to research and support payment issues
Identify repetitive issues and communicate them for root cause analysis and resolution
Supply to improving execution and operational efficiency through training and support and participate in the performance review process and achieve past-due percentage and DSO-related goals
Highlight problematic accounts to the collections' supervisor with detailed explanations and request assistance

Requirements:

Bachelor’s degree in a related field or equivalent work experience
A minimum of 2 years of successful experience in commercial collections
English level B2+
Microsoft Office suite proficiency
Experience in optimizing execution within the Collections process
Experience in JDE and GetPaid is desirable

What we offer:

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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