Collections Specialist, Robert Half

Collections Specialist

Robert Half

Location:

United States, Tonawanda

Category:

Finance

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are in search of a Collections Specialist to join our team in TONAWANDA, New York. In this role, you will be tasked with managing the accounts receivable for a portfolio of customers, ensuring timely collection of invoices and minimizing losses. You will also be responsible for identifying and resolving customer disputes, while providing an exceptional level of customer service.

Job Responsibility:

Monitor account balances and aging of assigned customer portfolio
Contact customers regarding delinquent invoices and record disputed charges
Research unapplied cash and open credits in accordance with our collection action policy
Identify potentially high-risk accounts and make recommendations to management on corrective action
Provide customer service by answering inquiries and providing necessary documentation and information
Adhere to all company and department policies and procedures to ensure effective internal controls over the billing-to-cash cycle
Coordinate information flow between the customer and the cash application department
Work closely with the credit department in monitoring and managing the credit risk of accounts
Handle other duties to support assigned accounts and collection of unassigned accounts
Use key systems to research and provide customers with needed documentation and information

Requirements:

Proficiency in Accounting Software Systems
Familiarity with Accurint
Experience with ADP - Financial Services
Competence in using CRM tools
Knowledge of Epic Software
Ability to handle Accounts Receivable (AR)
Skill in answering inbound calls
Experience with billing functions
Familiarity with claim administration processes
Understanding of collection processes

Nice to have:

Familiarity with claim administration processes

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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