Collections Specialist, Robert Half

Collections Specialist

Robert Half

Location:

United States, Menlo Park

Category:

Finance

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Collections Specialist will be responsible for managing customer accounts, overseeing accounts receivable activity, and ensuring timely collection of outstanding invoices. The ideal candidate will possess strong communication, negotiation, and problem-solving skills, with an in-depth understanding of collections processes, systems, and best practices.

Job Responsibility:

Monitor and manage accounts receivable to ensure timely payment of outstanding invoices
conduct a high volume of outbound calls and send email correspondence to customers to resolve overdue accounts and collect payments
investigate and resolve billing discrepancies in collaboration with customers and internal departments
prepare, analyze, and deliver detailed aging reports and summaries to management on account statuses
maintain accurate and detailed records of all collection communications in the company's financial systems
negotiate and establish payment plans, as necessary, to facilitate collections and reduce delinquencies
respond promptly to customer inquiries and concerns regarding account balances and billing issues
collaborate with teams such as sales, customer service, and accounting to address disputes and improve the collection process
support month-end and quarter-end activities, ensuring all receivables are reconciled correctly
recommend accounts for write-offs and coordinate with management on recovery efforts where applicable
maintain a high degree of professionalism, ethical communication and confidentiality both internally and with customers

Requirements:

High school diploma required
associate degree in accounting, finance, or business administration preferred
2–3+ years of experience in a collections, accounts receivable, or similar role
familiarity with accounting systems such as SAP, Oracle, QuickBooks and Workday is strongly preferred
proficiency in Microsoft Excel and ability to create basic reports and manage data efficiently
strong ability to prioritize and manage multiple tasks while meeting deadlines
excellent communication and interpersonal skills for building collaborative relationships with customers and colleagues
analytical mindset with the ability to identify account trends and propose solutions to mitigate delinquencies

Nice to have:

Previous experience working within a large-scale or high-volume collections environment
familiarity with tools for automated invoicing and payment tracking (e.g., Concur or NetSuite)
knowledge of California financial regulations and standards

What we offer:

Medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan
free online training

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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