Commercial Claims Handler, Lawes Consulting Group

Commercial Claims Handler

Lawes Consulting Group

Location:

United Kingdom, Hertfordshire

Category:

Insurance

Contract Type:

Not provided

Salary:

25000.00 - 35000.00 GBP / Year

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Job Description:

Established, reputable brokerage are seeking a Commercial Claims handler to service the claims needs of clients’ customers. You will provide quality customer care, ensuring that all issues relating to the claims process are dealt with proactively. Support management and colleagues throughout the company, in their endeavours to achieve and surpass targets and always provide a first-class service. Hybrid working available – 3 days in office and 2 working from home.

Job Responsibility:

Manage new instructions and work in progress in accordance with set service standards and company procedures
Undertaking those enquiries necessary to obtain sufficient information to establish policy liability and progress claims efficiently
Registering new claims accurately on the company computer systems and updating the records during the life of the claim
Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions and quantum assessment
Obtaining and submitting completed Client claim documentation to Insurers or nominated service providers promptly
Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner
Processing incoming post within agreed service standards
Dealing with Client enquiries within designated time frames or as otherwise agreed with Client
Communicating effectively with Insurers, nominated service providers, engineers and Loss Adjusters etc, using methods appropriate to the circumstances, (including telephone)

Requirements:

6 months minimum experience of commercial insurance claims
Able to use own initiative
Ability to work as a team player
Practical working knowledge of current FCA regulations
Experience of adhering to and maintaining systems and procedures
Excellent interpersonal skills, including the ability to consult and influence at all levels
Excellent communication skills, written and verbal
Ability to develop effective working relationships externally and internally
Personal effectiveness, including time management and priority setting
High personal drive and resilience
Ability to persuade, motivate, negotiate and influence
Continuous application of personal/professional development

Nice to have:

English, Maths and or working towards CII qualifications is desirable
Working with Acturis desirable
Compliant in using MS Office applications, i.e., MS Word, MS Excel, MS Team

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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