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Lawes Consulting Group are partnering with an expanding insurance broker who are recruiting for a Commercial Claims Handler to join their office due to a period of sustained growth. In this role, you will be responsible for managing a portfolio of commercial insurance claims, ensuring timely and accurate resolution while maintaining high levels of customer satisfaction. You will work closely with clients, brokers, and internal teams to assess claims, negotiate settlements, and provide expert guidance throughout the claims process.
Job Responsibility:
Manage end-to-end commercial claims processes, including notification, assessment, and settlement
Investigate and evaluate claims to determine validity and coverage under policy terms
Liaise with clients, brokers, and third parties to gather necessary information and documentation
Negotiate settlements in line with company guidelines and policy terms
Provide clear and professional communication to clients, keeping them informed throughout the claims process
Collaborate with internal teams, including underwriters and legal advisors, to resolve complex claims
Ensure compliance with regulatory requirements and company policies
Maintain accurate records and documentation for all claims handled
Requirements:
Proven experience of handling commercial claims
Strong knowledge of commercial insurance products, policies, and claims processes
Previous experience of using Acturis would be beneficial
Excellent negotiation and problem-solving skills
Exceptional communication and interpersonal skills
Attention to detail and strong analytical skills
Ability to handle workload and manage own diary
Nice to have:
Previous experience of using Acturis would be beneficial
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