Commercial Operations Professionals, Baxter

Commercial Operations Professionals

Baxter

Location:

Costa Rica, Heredia

Category:

-

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

You will play a crucial role in supporting Baxter's channel partners and ensuring magnificent operational execution in a fast-paced, collaborative environment with a best-in-class team. The position includes performing tasks for the Medical Products Division, supporting decisions under the US Hospital Products Division, and solving complex requests received through different sources using tools like Excel, JDEdwards, Cognos, Outlook, and SharePoint.

Job Responsibility:

We process the monthly and daily activities via Calendar to ensure compliance with established service level agreements (SLAs)
We support and prepare monthly or daily reports as required by the business
We use Excel, JDEdwards, Cognos, Outlook, SharePoint usage to resolve requests and/or issues
We continuously evaluate current operations to provide innovative ideas to optimize and improve the processes and data visualization in local and Channel Operations activities
We are accountable for resolving all errors related to trace and chargebacks, cross-reference errors, PCN errors, payments of incentives/rebates as per volume if required
Creation and maintenance of standard operating procedures (SOPs)
We collaborate with cross-functional teams to develop and implement channel strategies
We assist in handling channel partner relationships and support their operational needs
Analyze channel performance data to identify areas for improvement and develop actionable insights
We conduct market research and competitive analysis to drive informed decision-making
We support the development and execution of marketing and sales initiatives for our channel partners

Requirements:

Bachelor's degree in Business Administration or related field
Experience in AS400, ERP (JDE Oracle version)
Demonstration of key finance proficiencies and qualifications
Fully bilingual (English and Spanish), B2 minimum
Proficiency in Microsoft Office Suite, particularly Excel
Proven track record to work collaboratively in cross-functional teams
Strong analytical and problem-solving skills
Excellent attention to detail and ability to prioritize multiple tasks simultaneously
Strong communication and social skills

What we offer:

Competitive total compensation package
Professional development opportunities
High importance placed on work-life balance

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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