Commercial Services Specialist II

• Champions post-sale activities related to in‐lane, online and private sales nationally
• Serves as the main liaison for internal and assigned external clients
• Demonstrate proficiency in understanding and applying Standard Operating Procedures
• Collaborate and communicate with various internal and external clients
• Identify and escalate more complex issues
• Partner with the Client Services Specialist I to provide responsive client support
• Efficiently manage transaction processing
• Conducts comprehensive audits across 74+ auction locations
• Ensure meticulous documentation and reporting
• Represents Dealer Sales online activity for the Private Store sales
• Educates and influences Private Store clients on Online Vehicle Exchange, Manheim.com and on other Manheim services & products
• Submit Service Station tickets to resolve transaction, payment, posting, reporting issues or inquiries
• Create and maintain SOPs, and other documents required to perform daily tasks and operations
• Perform related duties as assigned by the supervisor

• High School Diploma/GED and 3 years’ experience in a related field
• OR any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
• OR 5 years’ experience in a related field
• Strong verbal and written communication skills
• Ability to build and maintain strong business relationships
• Problem solving and de-escalation skills
• Strong organizational skills
• Attention to detail
• Basic computer literacy
• Strong knowledge of Salesforce, AS400, Workbench and basic Excel skills
• Previous experience as a Commercial Services Specialist strongly preferred
• Ability to work independently
• Ability to sit or stand for prolonged periods of time
• Ability to perform repetitive data entry tasks with manual dexterity

Bachelor’s degree in a related discipline

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
• Generous compensation & bonus structure
• Flexible time off policies
• Amazing healthcare plans at low cost to you
• Free access to Care.com
• Funds to pay for classes, certifications or school
• Free access to Calm + counseling for mental wellbeing