Complete Care Storage Engineer

• Provide Remote Storage H/W and Storage S/W support for Premier OS customers - diagnose/solve via phone, email and collaboration
• Possess good storage fundamentals & exposure to Storage concepts like RAID and SAN
• Understand criticality of issues and business impact by demonstrating customer centric mind-set & work to identify the cause of the issue in the shortest/quickest path
• Understand customer business impact and provide leadership in incident/issue management
• Provide immediate technical response and expertise in restoration of customer High-availability environments
• Applying systematic problem-solving techniques, high quality call documentation and superior can-do attitude
• Develop and document clear action plans to resolve issues even where information may be limited
• Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process
• Delivering timely solutions to customer issues and meet the defined SLAs for response and resolution time and ensure other Performance metrics are met/exceeded
• Collaboration with other cross functional groups to ensure timely resolution of issues

• B.E/B.Tech or Master's Degree in Technical Discipline
• Excellent analytical and troubleshooting skills
• Must be a self-starter and team player with the ability to work with different engineers or teams
• Experience: Minimum 12 months in handling storage products
• Shift: Willingness to work across all shifts
• Exceptional technical expertise & proven track record in resolution process and collaboration
• Exceptional customer handling skills
• Ability to collaborate and work with multiple PGUs and Business units
• Good communication and customer management skills
• Industry wide certifications like Linux, Red hat, Brocade/Cisco, HPE Certifications on Storage or Backup Software Technologies will be an added advantage
• Good attitude and Good Team player

Industry wide certifications like Linux, Red hat, Brocade/Cisco, HPE Certifications on Storage or Backup Software Technologies

• Health & Wellbeing benefits
• Personal & Professional Development programs
• Diversity, Inclusion & Belonging initiatives