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As a Compliance Analyst you will be responsible for completing a range of allocation tasks including breach logging and reporting, complaints handling, customer documentation reviews, approval of financial promotions and marketing material, reviewing new and replacement insurer and Delegated Authority agreements, managing, and maintaining the Group’s Insurers and Markets TOBA Register and ensuring a robust process is in place for the management of Producing Brokers. The role will support the wider Compliance Team and business to handle customer complaints within required timeframes, ensure customer documentation and marketing material is compliant, efficiently answer and resolve insurer/markets/producing broker queries, ensure accurate system set-up, and allow us to meet regulatory obligations.
Job Responsibility:
Investigate and respond to client complaints, seeking manager input where necessary
Log breaches of internal procedures, escalating significant items and trends to Compliance management
Approval of Marketing and Financial Promotion materials
Provide Compliance input for development and amendment of client documentation
Ensure potential sanctions matches are being addressed by the business and provide advice where required
Review and arrange sign off for new and replacement insurer agreements
Maintain TOBA register and sample check entries in line with company and regulatory changes and best practice
Review of new and renewal Delegated Authority Agreements and monitoring adherence to terms and conditions
Monitor security of approved markets and of unrated providers, escalating matters of concern
Conduct due diligence on new producing brokers using REG and /or market available information, arrange agreements and monitor activity
Collate and prepare information requests from markets and other parties for audits, reviews, and approvals
Review and approval of profit share and other agreements, ensuring appropriate client disclosure
Assist with the delivery of the Annual Compliance Plan
As required, assist with regulatory change projects and activity and undertake other reasonable responsibilities and projects as instructed by Senior Compliance Manager
Requirements:
Strong attention to detail and analytical skills
Effectively organises allocated work activities and plans workload both on a day-to-day basis and throughout the month
Excellent communication skills
In-depth knowledge in general insurance and financial services
Recognises when issues need to be escalated or raised with to senior colleagues
Flexibility/adaptability – adjusts quickly to changing priorities and conditions
Nice to have:
Attained, or is studying for recognised industry accreditation (for example, CII/ICA) an advantage but not essential
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