Concierge Trainee, Marriott Bonvoy

Concierge Trainee

Marriott Bonvoy

Location:

Netherlands, Amsterdam

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

W Amsterdam is casting a concierge to join the Welcome team. The role involves being the first point of contact for guests, providing insider knowledge about Amsterdam, making reservations, arranging transportation, and ensuring high-quality service. The position requires flexibility, teamwork, and a focus on creating unforgettable guest experiences.

Job Responsibility:

You will be an expert about touristic/ recreational and gastronomic establishments and events
Provide guests with the newest, hottest and coolest insider spots in Amsterdam
Doing research on what’s new/next in Amsterdam
Making reservations and confirming of bookings in hotels, restaurants, flight, clubs, etc.
Arranging of guest transportation
Welcoming and redirecting guests and Talent
Sending and receiving mail (e.g. courier services)
Making sure there is a constant and high quality level of service
Keeping an eye on security and closely monitoring who gets in and out the hotel
You will be assisting the Welcome Ambassadors with tasks where necessary
Being in the know of what’s up in the hotel so you can inform guests correctly and give appropriate directions
Preventing, noticing and handling complaints in agreement with the Welcome Office Manager
You will be working closely together with other departments (Welcome Office, Style, Engineering, B&F and the office)
Make sure you put the guests at the center of everything we do

Requirements:

Always looking for what’s new in Amsterdam
Network in Amsterdam in the field of new restaurant, taxi companies, ticket service, etc. is an advantage
Good knowledge of the Dutch and English language
At least a 6 months internship

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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