Conference & Events Manager, Marriott Bonvoy

Marriott Bonvoy

Location:

Netherlands, The Hague

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Hague Marriott has 306 guest rooms and more than 20 meeting rooms, and it’s up to the Conference & Events Manager to make sure these are booked against the optimal conditions. It’s up to you to make sure it all comes together, from inquiry to signing the deal and selling as much as possible in the meantime. You are the one making the guest enthusiastic about having the event with us. While the Sales team goes out to find potential customers, you are here to assist them in making their vision come to life. This means, you think with them and sometimes even for them. What is it that makes their event extra special and successful, we can get it done. Obviously, it’s important to go and find some business yourself as well. It’s up to you to inspire your team, to pick up the phone and call our (potential) clients. And then, when all the details are in, the puzzle starts; you make the masterplan, which group is where, when and at what time. You set it out for the Banqueting Operations Team and Kitchen Team so they can make the event come to life. Clear communication is vital for the success of your role, towards your team as well as all the departments involved. You create sheets and initiate the sheetmeeting during which all details are discussed with other departments. On the day of your events, you make sure to introduce the guest to your operational counterpart, so the guest knows how the lines are set out. In the meantime, you inspire your team to become great sellers and planners as well. They need your guidance and knowledge to organise events and to optimize revenue. Additionally, you guide them on their personal development journey too. You make sure everyone excels in a warm and safe work environment.

Job Responsibility:

Research and analyzing new products, pricing and services of competition
Execute C&E strategy that is aligned with the company’s business strategy and leads its execution
Create a budget for the events and group sales and adhere to this budget
Make forecasts on C&E performance and take appropriate action if goals are not in reach
Conduct daily walk-through of banquet floor to help ensure client satisfaction and quality standards
Organize a profound process to obtain deposit invoices to clients
Checking the financial process of each event/meeting, of correct booking and invoicing
Sets up a pre and post calculation for each large event to keep track of correct pricing, staffing and obtaining a healthy profitability
Develop working relationships with outside vendors and support establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed
Create opportunities to upsell during event planning
Interacts with guests to obtain feedback on product quality and service levels
Responds to and handles guest problems and complaints
Pro-active approach on creating overview of opportunities
Doing Manager on Duty shifts occasionally in the weekends

Requirements:

Thorough knowledge of the hotel property management systems
Significant experience in C&E Management in a hotel (2-4 years)
Relationship builder
Excellent oral and written Dutch and English communication skills
Excellent organisation skills
Confident telephone manners
A strong leader and mentor for the team members
Ability to work well under time pressure
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to team members

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Conference & Events Manager