Configuration Analyst (Genesys), Robert Half

Configuration Analyst (Genesys)

Robert Half

Location:

United States, West Des Moines

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

This role is integral to our operations and involves configuring, maintaining, and optimizing the Genesys platform to meet business needs. The role also encompasses working with Pindrop and Shelf.

Job Responsibility:

Configuring and maintaining solutions such as the IVR, routing and call flows within the Genesys environment to enhance customer interactions
Collaborating closely with business and technical teams to gather requirements and implement them
Identifying and resolving system issues and bugs
Managing user roles, permissions, and profiles within Genesys
Assisting in system upgrades, testing, and deployment
Contributing to sprint capacity in Agile Scrum Team to support ongoing changes and align with organizational priorities
Assisting in the research, analysis, and resolution of moderate to sophisticated production issues experienced by business partners

Requirements:

Minimum of 5 years of experience as a Configuration Analyst or in a similar role
Proficiency in Genesys and Genesys SIP is mandatory
Strong knowledge of Configuration Management is required
Demonstrable experience with IP Routing is necessary
Hands-on experience with IVR (Interactive Voice Response) systems is a must
Familiarity with Annuities is expected
Proficiency in MySQL is required
Experience with MySQL PostgreSQL is a significant advantage

Nice to have:

Experience with MySQL PostgreSQL

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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