Consultant, Owner Relations

• Work closely with internal teams to understand the business, identify challenges and opportunities, produce communication and resource materials such as presentations, letters, talking points, memos, FAQs and others as needed
• Coordinate between various levels and departments of the organization, across geographies, to address questions from and provide support to hotel owners and franchisees
• Prepare, coordinate and draft suitable impactful communications to owners and franchisees, including letters, newsletters, talking points and presentations
• Monitor news on ownership groups, briefing senior management of major developments
• Represent the needs of and provide perspectives of owners in internal discussions relating to major business decisions
• Support the planning and execution of programs supporting the function including surveys, database and account management
• Represent the Asia Pacific excluding China organization and present regional priorities in global discussions
• Lead the Owner Relations team (one direct report)
• maintaining performance and goals whilst fostering collaboration amongst all team members in alignment with team values

• Min. 7 years of work experience in journalism, consulting/advisory, strategic or corporate communications
• Excellent written and verbal presentation skills, including the ability to create effective communication tools
• Executive presence with the ability to work with and present to all levels of the organization, including C-level
• Excellent project management skills, with ability to identify and capitalize on opportunities to improve owner satisfaction
• Ability to navigate a highly matrixed global organization
• Flexible to work beyond/outside official hours when dealing with global teams in various time zones
• Deep understanding of the Asia Pacific market and country-specific business best practices
• Strategic thinking, sound judgment, and strong business acumen
• Keen attention-to-detail, high degree of initiative and resourcefulness, as well as a service-oriented attitude
• Strong interpersonal and organizational skills
• ability to work in a fast-paced environment with multiple priorities
• Experience managing teams, agencies and budgets
• Experience with issues and crisis management
• Experience in or in-depth knowledge of the hotel and/or real estate industry, a plus
• Exceptional command of English language a must

Experience in or in-depth knowledge of the hotel and/or real estate industry

• Equal opportunity employer
• Diverse workforce
• Inclusive, people-first culture
• Non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law