Consultants-On-Call Coordinator, LHH

Consultants-On-Call Coordinator

LHH

Location:

United States

Category:

Human Resources

Contract Type:

Employment contract

Salary:

35.00 - 37.50 USD / Hour

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Job Description:

The Consultants-On-Call Coordinator at LHH is a leadership and delivery function. This role will lead and support a team of consultants while directly assisting candidates in their career transition. This dual-role requires a balance of leadership, coaching, and hands-on career consulting to ensure an exceptional experience for candidates and optimal team performance.

Job Responsibility:

Lead the Consultant-on-Call (COC) team, providing guidance and coaching to maximize performance and ensure high-quality service
Guide candidates through all aspects of career transition, including skill assessment, career goal-setting, resume and LinkedIn profile development, job searching, interviewing, and salary negotiation
Engage and motivate candidates to utilize LHH resources and technology tools
Provide expertise in job market trends, AI-driven job search tools, ATS systems, and business research databases
Connect candidates to job opportunities via LHH Recruitment Solutions and LHH Career Studio that align with their professional goals
Deliver coaching to enhance candidates’ interview confidence and salary negotiation skills

Requirements:

5+ years in career consulting, HR, recruiting, coaching, or leadership development across industries such as tech, finance, healthcare, manufacturing, professional services, marketing, or hospitality
Strong understanding of talent acquisition strategies, ATS systems, and recruitment processes
Proficiency in career technology tools, including LinkedIn, AI-driven job search platforms, and Microsoft Office
Experience in virtual coaching and delivering high-touch career consulting services
1+ years in a virtual contact center role such as team leader or supervisor
Technical proficiency in Microsoft Office, Zoom, Zendesk, Jira, Salesforce Service Cloud, ServiceNow
Experience managing cloud-based contact center phone systems (e.g., Five9)
Must be able to work 4-6 hours per day in Eastern or Central time zones, during business hours

Nice to have:

Strong service orientation with a passion for making a difference for individuals
Experienced customer service expert with a professional image and attitude
Self-starter with the ability to navigate ambiguity and adapt to evolving priorities

What we offer:

Growth opportunities within a human resources global leader
Comprehensive benefits package including health, dental, 401k

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Parttime

Work Type:

Remote work

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