Contact Center Service Advocate, CVS Health

Contact Center Service Advocate

CVS Health

Location:

United States, Charlotte

Category:

Customer Service

Contract Type:

Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience. Candidates will need excellent communication skills, attention to detail, and proficiency in PC-based systems.

Job Responsibility:

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients, addressing their inquiries and concerns
Accurately enter patient information and appointment details into the scheduling system
Communicate appointment details and any necessary instructions to patients clearly and effectively
Address and resolve any scheduling conflicts or issues promptly
Work closely with medical staff and other departments to ensure smooth scheduling operations
Conduct follow-up calls to confirm appointments and provide reminders to patients
Maintain accurate records of all interactions and transactions with patients

Requirements:

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred
US work authorization

Nice to have:

Spanish, Mandarin, Cantonese, or Polish language skills
experience with EMR documentation

What we offer:

Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter
Affordable medical plan options, a 401(k) plan including matching company contributions, and an employee stock purchase plan
No-cost programs for wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Additional Information:

Job Posted:

March 19, 2025

Expiration:

September 22, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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