Contact Centre Agent Dutch Speaking, TUI

Contact Centre Agent Dutch Speaking

TUI

Location:

Spain, Palma de Mallorca

Category:

Customer Service

Contract Type:

Not provided

Salary:

20100.00 EUR / Year

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Job Description:

We are seeking savvy and skilled individuals to join our diverse team of Contact Centre Agents. The role involves handling guest inquiries and complaints, collaborating with other departments, and working flexible shifts including occasional night shifts.

Job Responsibility:

Listen and respond to guests contacting 24/7
Proactively resolve guest complaints
Collaborate with other TUI departments

Requirements:

Right to work in Spain
Fluent in Dutch and English
Ideally another European language
Efficient and organized
Problem solver
Multitasker
Good listener
Calm under pressure
Quick learner
Strong verbal and written communication skills
Flexible shift patterns including rotating daytime and occasional night shifts

Nice to have:

Another European language

What we offer:

Variable monthly payment of 10% of salary upon achievement of targets
Additional payments for night shifts and bank holidays
Remote working from anywhere in Spain
Multiple permanent career development opportunities
Paid training days
Free access to TUI Learning Hub, TUI Skills Academy & Language Lessons
Complimentary access to WeCare Team & 24/7 Wellbeing Hub
Access to TUI Club de Benefits with discounts on products and services across Spain
Involvement in charity and sustainability initiatives like the TUI Care Foundation

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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