Contact Centre Representative, Randstad

Randstad

Location:

Canada, Markham

Category:

Call Center

Contract Type:

Not provided

Salary:

30.00 CAD / Hour

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Job Description:

We are looking for a bilingual (French and English) Contact Centre Representative to join our team. In this role, you will be responsible for providing exceptional customer service to business banking customers, answering inquiries related to cash management products, and identifying opportunities to promote products and services. You will be working in a collaborative and supportive environment with opportunities for growth and development.

Job Responsibility:

Answering inbound calls from business banking customers and partners
Handling inquiries related to cash management products
Identifying customer needs and providing appropriate solutions and information
Promoting products and services and referring customers to appropriate team members
Completing a broad range of customer service transactions accurately and efficiently
Ensuring a positive customer experience with every interaction

Requirements:

Must be Bilingual (French and English)
Must have strong customer service experience
Must have strong communication skills, both verbal and written
Must have strong phone etiquette
Must have strong attention to detail
Post-secondary education preferred
Call centre experience is a plus
Banking experience is a plus
Technical aptitude is a plus

Nice to have:

Call centre experience is a plus
Banking experience is a plus
Technical aptitude is a plus

What we offer:

Opportunity to work for a major financial institution
Exposure to the business banking industry and various networking opportunities
Potential for long-term employment
Inclusive, collaborative, and supportive team environment

Additional Information:

Job Posted:

March 30, 2025

Expiration:

May 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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