Contract Administrator, Randstad

Contract Administrator

Randstad

Location:

United Kingdom, Manchester

Category:

Office Administration

Contract Type:

Employment contract

Salary:

14.59 GBP / Hour

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Job Description:

In this role you will be the front line customer interface for the Customer Services Field Service Department and play a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements.

Job Responsibility:

Order Processing for all service contracts
Renewal and Service Credit Quotations for all CS Contracts
Commercial activities inclusive of payment terms reviews, invoice queries & credit checks and creation of new accounts and monthly reporting
Manages all Response Contract documentation, and manages the filing system within the network
Supporting contract customers maintaining a telephone pick up rate defined by the business and documented in a SLA
Actively collaborates with (SSS) Service Sales Specialists and customers for purchase order issues / requirements
Generates monthly Service Credits statements inline with customer and engineer requirements
Updating of EQMS procedures
Supporting and training contract administrators and coordinators on contract activities
Creating a service ticket in the designated ticketing system
Ensuring the compliance with the relevant KPI targets
Escalate issues to the applicable Manager according to defined parameters
Ensures a high quality standard of the contract / rota / iBase / customer database entries
Providing support to other DI Businesses for contract activities
Monitor customer satisfaction requirements

Requirements:

Excellent interpersonal skills, in particular telephone skills, are essential
Excellent communication skills with the ability to communicate with managers and customers
Exceptional organisational skills with the ability to prioritise tasks
An understanding, appreciation and experience of providing high level customer service
An ability to be innovative and address problems with creative solutions
The ability to work within a team or on own initiative in a high pressure environment

Additional Information:

Job Posted:

March 29, 2025

Expiration:

May 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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