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As a Credit Controller, you will play a crucial role in managing and collecting debts while ensuring a smooth credit management process and maintaining client relationships.
Job Responsibility:
Following company credit policies and procedures as endorsed by the Board
Managing and collecting debts
Conducting risk assessments and approving new account openings
Accurately allocating and posting BACS and card payments from customers
Positively contributing to monthly collection targets
Recording all customer communications in the CRM system
Responding to customer queries and escalating when necessary
Proactively monitoring customer orders, especially during peak times
Assessing and adjusting credit limits monthly to mitigate bad debt exposure
Participating in monthly aged debt review meetings with Sales Managers
Requirements:
Previous experience in sales ledger management and credit control
Ability to work independently and use your initiative
Strong analytical and numeric skills
Effective communication and interpersonal skills
Persistent and tenacious approach, using soft power to achieve results
Nice to have:
Experience in a wine or luxury retail environment
Familiarity with Microsoft Dynamics AX or Navision
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