Credit Representative, Robert Half

Credit Representative

Robert Half

Location:

United States, Eagan

Category:

Banking

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

This role is crucial within our team, focusing on customer communication and account management. The successful applicant will be responsible for maintaining customer records, processing payments, and resolving any customer inquiries, as well as monitoring accounts to ensure appropriate action is taken.

Job Responsibility:

Communicating with customers via telephone or in person to determine the reasons for overdue payments and to review the terms of sales, services, or credit contracts
Utilizing exceptional debt recovery techniques to persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise
Accurately documenting and recording customer/client information
Processing customer payments and posting amounts paid to customer accounts
Locating and monitoring overdue accounts, taking necessary action when required
Keeping detailed records of collection activities
Arranging for debt repayment or establishing repayment schedules based on customers' financial situations
Ensuring compliance with federal, state, and company policies, procedures, and regulations related to collections
Utilizing computer applications such as Microsoft Word and other related collections software
Providing support and constructive performance feedback through basic mentoring skills

Requirements:

Experience in Customer Service is necessary for this role
Proficiency in Sales techniques and strategies is required
Understanding and adherence to established Procedures is essential
Proficiency in Payment Processing is expected
Competency in Microsoft Word is a prerequisite
Ability to Review and assess relevant documents is essential
Knowledge of Contracts and their implementation is required
Familiarity with the software 'About Time' is a plus
Experience in Workstation Support will be beneficial
Skills in Merchandising are highly desired
Proficiency in Check Processing is necessary
Understanding of Collection Processes is important
Ability to Perform Ad Hoc Financial tasks is required
Experience in Claim Administration is desirable
Knowledge of industry Regulation is crucial
Understanding of Credit systems is necessary
Strong Negotiation skills are a must
Adherence to Company Policy is required
Experience in Customer Account management is expected
Ability to handle Delinquencies is necessary
Skills in Recovery and debt collection are crucial
Previous experience as a Collector is highly desirable
Excellent Written Communication skills are a prerequisite
Understanding of Debt and Overdraft systems is required

Nice to have:

Familiarity with the software 'About Time'
Experience in Workstation Support
Skills in Merchandising
Experience in Claim Administration

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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