CRM Analyst, Robert Half

CRM Analyst

Robert Half

Location:

United States, Watertown

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Our growing client is in the middle of a transition to NetSuite, and is looking for a CRM Analyst to be the subject matter expert. This role will work closely with key business units to optimize, maintain, and enhance the CRM system, ensuring it aligns with evolving business needs.

Job Responsibility:

Serve as the CRM SME, guiding the organization through NetSuite adoption and optimization
Partner with stakeholders across sales, marketing, operations, and finance to understand requirements and improve CRM workflows
Analyze, refine, and automate CRM processes to drive efficiency and business growth
Ensure data integrity, reporting accuracy, and system performance
Provide training and support to end users, ensuring best practices and maximum adoption
Collaborate with IT and external vendors on system enhancements and integrations

Requirements:

3+ years of CRM administration/analysis experience, preferably with NetSuite
Strong ability to translate business needs into technical solutions
Experience with CRM optimization, reporting, and process automation
Excellent communication and collaboration skills
Ability to thrive in a growing, fast-paced environment

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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