Customer Access Assistant, Robert Half

Customer Access Assistant

Robert Half

Location:

United States, Newark

Category:

Health and Beauty

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The role is primarily in the health care industry, where you will be the first point of contact for patients and providers, handling a multitude of communication channels. This role demands a high level of customer service, strong communication skills, and the ability to manage operations efficiently.

Job Responsibility:

Handle high volumes of both inbound and outbound calls, ensuring swift and accurate responses
Assist in the registration and cancellation of appointments for patients
Accurately document calls and route them to the appropriate department when necessary
Identify and escalate urgent customer needs or operational issues promptly
Navigate medical records to ensure patient information is up-to-date and accurately entered in the correct location
Adhere to all regulatory and compliance standards, delivering a high level of customer service
Follow documented protocols and guidelines to maintain consistency and quality of service
Use reference documents and online knowledgebase tools to provide accurate information regarding health care services
Utilize the functionality of the telephone system as required
Perform other duties as assigned within the department, maintaining a flexible and collaborative approach

Requirements:

strong customer service skills and ability to manage client relationships effectively
excellent communication skills, both written and verbal, for clear and concise interaction with clients
understanding of operations within a customer service environment
experience in answering inbound calls and managing customer queries efficiently
ability to schedule appointments accurately and in a timely manner
proficiency in handling both inbound and outbound calls
knowledge of time management principles and ability to prioritize tasks
familiarity with financial notes and ability to interpret them accurately
experience in clinical trial operations would be an added advantage
ability to execute tasks as per given instructions and protocols
experience in liaising with suppliers and managing supply chain operations
ability to handle and manage medical records with utmost confidentiality
experience in handling referrals and coordinating with different departments
understanding of compliance functions and ability to adhere to them strictly
proficiency in distributing faxes and managing communication channels
familiarity with operational framework within a customer service environment
understanding of recovery principles and ability to implement them effectively
excellent coordination skills and ability to manage multiple tasks simultaneously
knowledge of health care industry and its operational procedures
ability to assist patients with their queries and provide them with necessary support
proficiency in handling phone system and managing call routing efficiently
experience in working in clinics or similar healthcare establishments would be an added advantage

Nice to have:

experience in clinical trial operations
experience in working in clinics or similar healthcare establishments

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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