Customer Advocate, Partner, Atlassian

Customer Advocate, Partner

Atlassian

Location:

Philippines, Manila

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Atlassian is looking for a Customer Advocate to assist and support customers by providing an incredible customer experience, resolving sales-related issues, and delivering top-notch service across multiple communication channels.

Job Responsibility:

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers by using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills.

Requirements:

Minimum 1.5 years in role required before exploring other opportunities at Atlassian
wealth of experience delivering top-notch customer service across multiple communication channels by email, phone, or chat
accomplished in positive language to communicate technical issues in non-technical terms
ability to adapt to changes in schedules and demands
capacity to juggle tasks while focusing on detail and providing high-quality service
belief in maintaining positivity for excellent customer service
ability to prioritize urgency and ensure careful execution in all support responsibilities
ability to provide product and service information, answer questions, and resolve issues
flexibility to switch between functions.

Nice to have:

Familiarity with Atlassian products
Salesforce experience
previous support experience providing billing and account management support
ability to deliver projects from concept to execution
demonstrated talent at inspiring change from customer feedback.

What we offer:

Health coverage
paid volunteer days
wellness resources.

Additional Information:

Job Posted:

March 19, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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