Customer Advocate, Atlassian

Customer Advocate

Atlassian

Location:

Philippines, Manila

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Customer Advocate role at Atlassian, supporting AMER region remotely with working hours of 9:00pm to 6:00am PHT. Responsible for delivering exceptional customer service, resolving inquiries, improving internal processes, and working collaboratively towards providing an incredible customer experience.

Job Responsibility:

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience by enhancing internal processes and automation based on feedback
work with remote teams and other departments for smooth customer experience
embody the values of customer-first mindset
acquire knowledge of new systems, products, and processes
use Atlassian products to gain skills that can be used across the company

Requirements:

Minimum 1.5 years in role required before exploring other opportunities at Atlassian
wealth of experience delivering top-notch customer service across multiple communication channels such as email, phone, or chat
ability to communicate technical issues in non-technical terms using positive language
adaptiveness to changes in schedules and demands
ability to juggle tasks while focusing on detail and providing high-quality service
commitment to maintaining positivity for excellent customer service
ability to prioritize urgency and ensure careful execution in support tasks
experience providing product and service information, answering questions, and resolving issues
flexibility and ability to switch between functions for success

Nice to have:

Familiarity with Atlassian products
Salesforce experience
previous support experience providing billing and account management support
ability to deliver projects from concept to execution
talent for inspiring change based on customer feedback

What we offer:

Health coverage
paid volunteer days
wellness resources
variety of other perks and offerings to support employees and their families

Additional Information:

Job Posted:

March 19, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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