Customer Care Advisor, Office Angels

Customer Care Advisor

Office Angels

Location:

United Kingdom, Bridgwater

Category:

Customer Service

Contract Type:

Not provided

Salary:

24000.00 GBP / Year

Save Job

Apply Position

Job Description:

Are you a passionate Customer Care Advisor looking to join a dynamic and innovative team? Our client, highly successful manufacturing company, is seeking a talented individual like you to provide outstanding customer care and build strong relationships with customers and colleagues alike. Join their welcoming team and be part of their continued success!

Job Responsibility:

Respond in a professional, polite, and timely manner to queries coming from all channels (email, phone, social media, etc.)
Process and manage the full order cycle using the ERP system, including understanding and communicating stock availability, placing orders to meet customers' expected delivery dates, monitoring order status, liaising with couriers, and communicating any issues / delays to customers
Keep track of outstanding projects and keep customers updated at all times
Manage complaints effectively
Learn and adhere to all company procedures and requirements
Keep up to date with the company Terms & Conditions and our Customers' Contract Agreements, including returns and product warranties
Work closely with the Supply Chain and Sales Managers to overcome blockers and maximise order posting
Provide support to the external Sales team
Identify opportunities to improve service and provide feedback on potential challenges and root cause analysis

Requirements:

Excellent verbal and written communication skills with previous customer service experience
Polite, friendly, and professional demeanour
Strong organisational skills and attention to detail
Ability to build rapport via phone, chat, and email
Competent in Microsoft Office
Flexibility and adaptability in managing multiple tasks
Problem-solving and analytical skills
Positive can-do attitude
Self-motivated

What we offer:

Generous holiday entitlement (as well as the option to purchase 3 additional days each year)
cycle to work scheme
free on-site parking
discount off full gym membership
competitive pension scheme and access to an award-winning Employee Assistance Programme service

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.