Customer Care Advisor, Office Angels

Customer Care Advisor

Office Angels

Location:

United Kingdom, Bridgwater, Somerset

Category:

Customer Service

Contract Type:

Not provided

Salary:

24000.00 GBP / Year

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Job Description:

Are you a passionate Customer Care Advisor looking to make a real impact? Join our client, a thriving manufacturing company, where your skills will be valued and your contributions will drive success. Be part of a dynamic team that prides itself on innovation and excellence in customer care. This is your chance to shine and grow in a supportive and exciting environment!

Job Responsibility:

Engage with customers: Respond professionally, politely, and promptly to queries from all channels (email, phone, social media, etc.), ensuring every interaction leaves a positive impression
Order management: Take charge of the full order cycle using the ERP system, from stock availability to order placement, monitoring order status, liaising with couriers, and communicating any issues or delays to customers
Project tracking: Keep track of outstanding projects and keep customers updated at all times, ensuring they feel informed and valued
Complaint resolution: Handle complaints effectively, turning challenges into opportunities for improvement
Company procedures: Learn and adhere to all company procedures and requirements, becoming a key player in the team
Contract agreements: Stay up to date with company Terms & Conditions and Customers' Contract Agreements, including returns and product warranties
Team collaboration: Work closely with Supply Chain and Sales Managers to overcome blockers and maximise order posting
Sales support: Provide invaluable support to the external Sales team, helping them achieve their goals
Service improvement: Identify opportunities to enhance service and provide feedback on potential challenges and root cause analysis

Requirements:

Excellent verbal and written communication skills with previous customer service experience
Polite, friendly, and professional demeanour that builds trust and rapport
Strong organisational skills and attention to detail, ensuring nothing slips through the cracks
Flexibility and adaptability in managing multiple tasks, thriving in a fast-paced environment
Analytical skills to tackle challenges head-on and find effective solutions
A positive can-do attitude that inspires confidence and motivates others
Driven and self-motivated, always looking for ways to improve and excel

What we offer:

Generous holiday entitlement (with the option to purchase 3 additional days each year)
cycle to work scheme
free on-site parking
full gym membership discount
competitive pension scheme
access to an award-winning Employee Assistance Programme

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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