Customer Care Associate, Robert Half

Customer Care Associate

Robert Half

Location:

United States, Stamford

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Customer Care Associate (CCA) is responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and ensuring customer satisfaction. As the frontline representative of the organization, the CCA provides accurate information, demonstrates professionalism, and fosters customer loyalty through effective communication and problem-solving. This role requires strong interpersonal skills, a customer-centric approach, and a commitment to continuous improvement.

Job Responsibility:

Deliver high-quality service aligned with company goals to enhance customer satisfaction and loyalty
Identify trends and share feedback to improve service delivery and processes
Build strong relationships with customers by understanding their needs and delivering tailored solutions
Collaborate with Team Leaders and peers to resolve complex issues and enhance the customer experience
Adhere to established workflows, scripts, and guidelines to ensure compliance and service consistency
Maintain accurate and detailed records of customer interactions in CRM systems
Consistently meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction
Support peers and contribute to a positive team environment by sharing knowledge and best practices
Engage in self-development through training, feedback, and coaching to enhance personal performance

Requirements:

Familiarity with customer service principles, including active listening and empathy
Knowledge of CRM tools and help desk software for managing customer interactions
Basic troubleshooting and problem-solving skills

Nice to have:

Previous experience in customer-facing roles such as retail, hospitality, or call centers
Proven ability to handle customer inquiries professionally and resolve issues effectively
Demonstrated ability to meet or exceed performance goals in a customer service setting
Strong communication skills with a focus on clarity and professionalism

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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