Customer Care Coordinator, Robert Half

Customer Care Coordinator

Robert Half

Location:

United States, Penn Hills, PA

Category:

Customer Service

Contract Type:

Contract work

Salary:

18.00 - 23.00 USD / Hour

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Job Description:

Our client in Penn Hills, PA is hiring for a Customer Care Coordinator to provide exceptional service and support to our clients. This is a full-time, onsite position, Monday - Friday, 8:30AM - 5PM. This is a contract role but does have potential to be contract to hire for the right candidate. There is no guarantee for hire. In this role, you will ensure that all orders are processed accurately and efficiently, ensuring our customers’ needs are met with the highest level of care and professionalism. Your contributions will directly impact the positive experience of our clients, helping them navigate the complexities of medical equipment and services.

Job Responsibility:

Answer incoming calls and inquiries, providing timely and professional assistance
Process new order intakes efficiently, ensuring accuracy and quick turnaround
Schedule evaluations and equipment adjustments with referrals and clients to ensure seamless service
Upload order files for Assistive Technology Professionals, ensuring the timely handling of evaluations
Review and collect essential order documents, including Functional Mobility Evaluations, Letters of Medical Necessity, and chart notes
Keep the team informed with real-time updates on order processing statuses
Track and coordinate equipment deliveries to meet scheduled timelines
Communicate with clients about coverage, deductibles, and any financial responsibilities
Conduct research on related equipment via vendor websites
Collect payments for out-of-pocket expenses and process accordingly
Reconcile deliveries and transition orders to billing
Follow up with clients for necessary medical documents if required
Provide monthly delivery forecasts to ensure timely planning and execution
Handle physical mailouts, including no-contact letters and delivery paperwork copies
Maintain communication with doctors, therapists, and related contacts for smooth service
Perform additional duties as needed to support team success

Requirements:

High School diploma/GED (Associate's degree preferred)
Minimum of 3 years of relevant experience in a fast-paced office or customer service environment
Strong customer service orientation with a focus on providing a positive, solutions-driven experience
Proficiency in Microsoft Office Suite and other tech tools that enhance efficiency
Ability to work well in a fast-paced environment, managing multiple tasks and deadlines
Strong communication skills, both written and verbal, with a focus on active listening and clear information sharing
Ability to problem-solve quickly, assess situations, and make sound decisions independently

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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