Customer Care Representative, Robert Half

Customer Care Representative

Robert Half

Location:

United States, Mountain House

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are offering a long-term temporary opportunity for a Customer Care Representative within the construction industry in Mountain House, California. This role involves managing customer relations, coordinating with construction staff, and overseeing the completion of tasks related to new home developments.

Job Responsibility:

Supervise the repair tasks performed by subcontractors post handover of the homes to homeowners
Conduct thorough checks of homes, creating a detailed list of tasks for construction prior to delivering the home to the customer
Manage the operation of walk-through repairs in coordination with construction staff and contractors, ensuring completion within a stipulated timeframe
Schedule home inspections with homeowners, evaluate routine warranty claims and ensure all service requests are completed within a given period
Provide timely and accurate updates to the Customer Care Manager regarding progress and scopes of work
Maintain a positive relationship with homeowners by providing detail oriented, timely, and services
Evaluate the performance of subcontractors and the quality of materials used, updating the Customer Service Manager accordingly
Participate in the emergency on-call rotation service schedule
Work cooperatively with the Customer Service Manager on special projects as needed
Attend and participate in department meetings regularly
Maintain meticulous service request logs and documentation of all work performed

Requirements:

Proven experience in a customer service role, preferably within the construction industry
Proficiency in Microsoft Office Suite including Word, Excel, and Outlook
Familiarity with custom homes and the unique needs of this type of construction
Understanding of construction processes, methods, and materials
Ability to conduct thorough and accurate inspections
Experience compiling and managing documents, with excellent attention to detail
Knowledge of subcontracting process and how to effectively manage relationships with subcontractors
Experience handling inbound telephone calls, with excellent phone etiquette and communication skills

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.