Customer Engineer, Hewlett Packard Enterprise

Customer Engineer

Hewlett Packard Enterprise

Location:

Taiwan, Taichung

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This role involves managing the onsite delivery of software services, pre-sales, post-sales, or service delivery support, installation, and configuration for customer environments. The job solves various business systems, networking, and applications problems for standard industry servers, specialized or complex clustered environments. It delivers reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

Job Responsibility:

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
Provide software service, post-sales or service delivery support for local accounts on standard systems
Respond to service, product, technical, and Customer-relations questions

Requirements:

Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience
Thorough knowledge of organization and policies
Comprehensive business, technical, or functional knowledge
Basic project management skills
Communication and analytical problem-solving skills
Ability to build and maintain ongoing relationships with customers, peers, and support partners
Ability to perform while under high-pressure situations

Nice to have:

Accountability
Active Learning
Active Listening
Bias
Business Growth
Change Management
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Experience (CX)
Customer Feedback
Customer Lifetime Value
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Infrastructure as a Service (IaaS)
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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