Customer experience navigator, Randstad

Customer experience navigator

Randstad

Location:

Portugal, Porto

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Dream of a career where your passion for helping others translates into unforgettable experiences within the exciting realm of tourism? Picture yourself as the guiding star for Italian-speaking customers, ensuring their journeys are smooth sailing and filled with delight. If you’re a natural problem-solver with a flair for creating positive connections, and fluent in Italian, your adventure starts here. Join our vibrant team and be the heart of our commitment to extraordinary customer satisfaction in the tourism industry.

Job Responsibility:

Providing stellar support in Italian across multiple channels (phone, email, chat) with a warm and professional demeanor, tailored to tourism-related inquiries
Mastering the intricacies of our tourism offerings to deliver accurate and insightful information in Italian
Navigating customer concerns in Italian with empathy and turning challenges into opportunities for loyalty within the tourism context
Meticulously documenting interactions in our system to ensure a smooth customer journey within their tourism experience
Collaborating with cross-functional teams to enhance the overall customer experience for Italian-speaking customers in the tourism sector
Staying abreast of industry trends and product updates within the tourism industry to provide cutting-edge support in Italian

Requirements:

Native or near-native fluency in Italian, both verbal and written
Good verbal and written communication skills in English
A knack for problem-solving
A genuine passion for customer service
A collaborative spirit
Proficiency in CRM tools and customer support software
Resilience and composure under pressure

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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