Customer Experience Specialist, Robert Half

Customer Experience Specialist

Robert Half

Location:

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences.

Job Responsibility:

Serves as a brand ambassador
creates and maintains positive engagements with customers
responds to customer questions
resolves complaints
tracks and analyzes customer feedback
recommends strategies to strengthen customer experience metrics
collaborates with internal stakeholders

Requirements:

Excellent communication
sound judgment
problem-solving abilities
computer and customer service software skills
experience with CRM platforms

Additional Information:

Job Posted:

March 20, 2025

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