Customer Onboarding Engineer, CleverTap

CleverTap

Location:

United States, California

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

100000.00 - 120000.00 USD / Year

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Job Description:

As an Onboarding Engineer you will be responsible for smooth onboarding of new customers to CleverTap via successful implementation of the CleverTap Platform for the Customer's Business Use Cases.

Job Responsibility:

Ensure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the “Time to Value” (TTV)
Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process and successful 'Go Live'
Act as a product consultant to your customers: Help define technical solutions to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to Clevertap guidelines, quality, performance and data sanity
Participate in technical discussions with the customer to identify use cases, technical enhancements required in the Clevertap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

Requirements:

Hands On knowledge of working with Mobile technologies/ Platforms (Android, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
Project Management, Technical Problem Solving
Understanding of Business process,Software design and deployment, Database concepts
Understanding of Project Management methods & tools

Nice to have:

2-3 Years experience of “Onboarding” SaaS customers is desirable
4+ years of experience in a customer facing role involving SaaS Product Implementation

What we offer:

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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