Customer Operations Associate, Cogoport

Customer Operations Associate

Cogoport

Location:

Thailand, Bangkok

Category:

Logistics

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Cogoport is a global trade platform focused on revolutionizing the shipping and logistics industry. The role involves overseeing customer order flow, resolving customer and supply partner issues, and ensuring superior customer and partner experiences. Key responsibilities include operational management, internal compliance, customer experience enhancement, and process optimization.

Job Responsibility:

Manage the entire order flow for Cogoport – liaise with customer to get necessary documentation & schedules for order processing, work with supply partners to ensure pricing guarantee & order confirmation and work closely with finance to facilitate invoicing, payment & collections process
Participate in training programs for the team to ensure strong compliance to internal SLAs & processes, platform data capture & act as a primary conduit for promoting NPS
Work closely with the supply, sales & finance team to provide a superior customer experience & pricing for both consumers & supply partners
Set up best practices across the organisation based on industry standards while at the same time capturing local nuances to ensure the best-in-class experience for both consumers & supply partners

Requirements:

1+ years of customer success or operations or sales role in logistics & supply chain industry/ B2B SaaS companies/Tech Companies
Have a strong can-do attitude & customer centricity
Preferably have a knowledge or interest in the logistics & supply chain industry

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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