Customer Operations Manager, Cogoport

Customer Operations Manager

Cogoport

Location:

Thailand, Bangkok

Category:

Logistics

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Cogoport is a global trade platform that connects businesses/exporters with supply chain partners while making it easier for supply chain partners to connect to new customers. The role involves overseeing customer operations in Thailand, managing the operations team, promoting best practices, and ensuring a superior customer and partner experience.

Job Responsibility:

Help hire the operations team for the business who will manage the entire order flow for Cogoport – liaise with customer to get necessary documentation & schedules for order processing, work with supply partners to ensure pricing guarantee & order confirmation and work closely with finance to facilitate invoicing, payment & collections process
Conduct training programs for the team to ensure strong compliance to internal SLAs & processes, platform data capture & act as a primary conduit for promoting NPS
Work closely with the supply, sales & finance team to provide a superior customer experience & pricing for both consumers & supply partners
Work closely with tech & product team to ensure product is correctly being set up to capture all customer use case and iterate on product feedback to ensure a “product first” approach to customer experience
Set up best practices across the organisation based on industry standards while at the same time capturing local nuances to ensure the best-in-class experience for both consumers & supply partners

Requirements:

3+ years of customer success or operations or sales role in logistics & supply chain industry/ B2B SaaS companies/Tech Companies
Preferably have prior experience of managing teams with ability to inspire & set a strong culture of belonging & ownership
Have a strong can-do attitude & is a self-starter
Preferably have a strong knowledge or interest in the logistics & supply chain industry

Nice to have:

Preferably have prior experience of managing teams with ability to inspire & set a strong culture of belonging & ownership
Preferably have a strong knowledge or interest in the logistics & supply chain industry

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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