Customer Order Management Representative, Randstad

Randstad

Location:

United Kingdom, Darlington

Category:

Customer Service

Contract Type:

Not provided

Salary:

17.13 GBP / Hour

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Job Description:

We are seeking a Customer Order Management Representative to support our team during a temporary increase in workload. This is a 6-month contract with the potential for extension based on business needs. The role is full-time (37.5 hours per week) with standard working hours of 8:00 AM - 4:30 PM, offering some flexibility. While this position is fully remote, candidates must be able to travel to the Darlington site to collect IT equipment or, if preferred, to work onsite occasionally.

Job Responsibility:

Manage customer accounts throughout the order lifecycle, including order entry, modifications, escalations, and logistics coordination
Serve as the primary point of contact for customers, distribution centers, manufacturing teams, and internal departments
Provide accurate documentation and maintain continuous communication with customers regarding order status
Investigate and resolve complex customer inquiries by leveraging internal processes and policies
Escalate unresolved issues with appropriate documentation and follow-ups
Ensure compliance with export regulations and prepare necessary shipping documentation
Generate and distribute reports for internal teams and customers
Support departmental initiatives to improve customer service efficiency and process optimization

Requirements:

Proven experience in customer service or order management, demonstrating strong communication and problem-solving skills
Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams
Strong attention to detail and ability to manage multiple orders efficiently
Ability to collaborate effectively with cross-functional teams
Knowledge of supply chain or logistics is beneficial but not required
Experience with Oracle is an advantage but not mandatory
High school diploma or equivalent required
a college degree is preferred
Some prior experience in customer order management, account management, or supply chain is desirable

Nice to have:

Knowledge of supply chain or logistics
Experience with Oracle

What we offer:

Flexibility in standard working hours
Opportunity to work in a dynamic, customer-focused environment
Potential for contract extension based on business needs

Additional Information:

Job Posted:

April 04, 2025

Expiration:

April 09, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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