Customer Relations Officer, IKEA

Customer Relations Officer

IKEA

Location:

Thailand, Bang Yai

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes ensuring the department is fast and efficient for our customers, and cost-effective for the IKEA store. Ensuring that customers’ issues are handled efficiently and with empathy. Actively working towards fulfilling the four tasks of the store.

Job Responsibility:

Ensure a positive and joyful shopping experience for all IKEA visitors and customers
Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store
Ensure that customers’ issues are handled efficiently and with empathy
Actively working towards fulfilling the four tasks of the store
Hand out parking ticket to customer
Record information accurately in the relevant systems
Know the Customer Relations action plan and support the goals and targets given by manager
Know our daily and weekly service targets and this drives me to improve our service delivery
Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer
Optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability
Empowered to solve customer complaints within my level of authorisation
Ensure safety guidelines are met within the Customer Relations area
Support the front counter in E&R, Home Delivery and Merchandise & Pick Up area when required
Perform work according to the assigned plans

Requirements:

Ability to use and take personal initiative ability to make decisions
Demonstrates a polite and friendly manner face-to-face customer service experience
Enthusiastic about work and working with others in a team
Experience of working in a fast-paced environment
Good personal disciplines
A flexible approach/open to change
Good attention to detail
Assertive and able to remain calm and controlled when under stressful times
Ability to handle several tasks at the same time
Computer literate

Additional Information:

Job Posted:

March 26, 2025

Expiration:

March 29, 2025

Employment Type:

Parttime

Work Type:

On-site work

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