Customer Relations Specialist, Randstad

Customer Relations Specialist

Randstad

Location:

Canada, Winnipeg

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Are you passionate about helping people? Do you enjoy problem-solving and being creative with solutions? Do you possess excellent communication skills in English? If so, we are looking for you to join our dynamic team!

Job Responsibility:

serve as the first point of contact, providing courteous, accurate, and timely responses to incoming benefit inquiries from plan members
effectively troubleshoot and resolve medical or dental inquiries via phone or email using various systems and tools
deliver timely resolutions to benefit-related inquiries, ensuring a high level of service satisfaction
partner with other departments to address and resolve customer queries efficiently

Requirements:

2 to 3 years of call center experience
must be tech-savvy with excellent proficiency in Microsoft Office
strong communication skills, both verbal and written
high school diploma or equivalent is required
security clearance required: must be in the country for the past 5 years, should not have left the country consecutively for 6 months in the past 5 years

What we offer:

full time hours
paid training program
three paid personal days and 3 weeks paid vacation
excellent benefits from day 1 basic, then customize to what they need and select their plan
pension plan
option to participate in the share ownership program
bonus plan based on your individual performance- target bonus is up to 4% of eligible earnings, based on achievement of individual goals and business results
education reimbursement program $2,000 (annually)
career advancement options
amazing team

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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