Customer relations specialist, Randstad

Customer relations specialist

Randstad

Location:

Canada, Winnipeg

Category:

Customer Service

Contract Type:

Not provided

Salary:

44000.00 CAD / Year

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Job Description:

As a Customer Relations Specialist, you will be the first point of contact, assisting clients with their inquiries and delivering top-notch customer service. This opportunity offers professional growth and a chance to be part of a supportive team environment.

Job Responsibility:

Effectively troubleshooting and resolving telephone and email inquiries using various systems and tools in a timely fashion
Providing accurate and courteous responses to existing and new members while maintaining exceptional customer service standards
Actively participating in ongoing learning opportunities to enhance skills and knowledge
Collaborating with team members to ensure consistent service excellence

Requirements:

Exceptional English communication skills (both verbal and written)
Ability to work on-site in Winnipeg for two days
Proficient in Microsoft Office with the capacity to quickly adapt to multiple computer systems, including Windows-based platforms and others
A demonstrated ability to solve problems through investigation and make timely decisions
Minimum of a High School diploma (or equivalent)
Strong multitasking and computer skills
Previous customer service or call center experience is required
The ability to work under pressure and adapt to changing priorities

What we offer:

Full-time hours
Paid 20-day training program, followed by 2–3 weeks of mentorship
Three paid personal days and paid vacation
Comprehensive benefits package
Pension plan
Option to participate in the Share Ownership Program
Bonus plan based on individual performance
Annual education reimbursement program of $2,000
Career advancement opportunities
A supportive and dynamic team environment

Additional Information:

Job Posted:

April 03, 2025

Expiration:

April 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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