Customer Returns Co-Ordinator, Office Angels

Customer Returns Co-Ordinator

Office Angels

Location:

United Kingdom, Dartford

Category:

Customer Service

Contract Type:

Not provided

Salary:

27000.00 GBP / Year

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Job Description:

This role involves inspecting returned goods, working closely with Customer Services, Warranty, and Warehouse teams, and supporting both internal and external customers.

Job Responsibility:

Manage Customer Returns efficiently and timely, ensuring performance targets are met
Receive customer returned products and check contents against the Sales Order Return
Verify Sales Warranty validity and liaise with Customer Services to resolve discrepancies
Resolve discrepancies in information supplied in the Sales Order Return
Ensure unwanted returns are processed according to procedure, performing quality control and basic investigation checks as needed
Maintain accurate records on management system (BC) and Excel
Report progress of returns to Warranty, Customer Services, and Accounts departments
Manage the scrapping of returns, including warehouse management system transactions, storage, and physical handling
Investigate complaints related to returns issues and delays, resolving them promptly
Manage physical items in accordance with Quarantine process requirements
Support the supervision of on-site rework events
Collaborate with engineering, Quality, and Customer Service departments to ensure proper analysis and documentation of warranty claims

Requirements:

Previous experience in a customer returns department
Proficient in data inputting
Strong verbal and written communication skills for effective interaction
Decision-making skills, especially in high-pressure situations
Flexibility to adapt to changing circumstances and priorities
Strong organisational and multitasking abilities to manage multiple priorities effectively
Attention to detail in planning, execution, and follow-through
Proven track record of achieving and exceeding goals and objectives
Proactive, enthusiastic, and driven
Flexibility to work beyond normal business hours when required

What we offer:

Competitive salary of £27,000 per annum
Opportunities for career development
Free parking available on-site
Supportive and friendly work environment

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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