Customer Service Account Associate, T-Mobile

Customer Service Account Associate

T-Mobile

Location:

United States, Springfield

Category:

Call Center

Contract Type:

Employment contract

Salary:

20.00 USD / Hour

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Job Description:

Account Associates work as a part of a Team to astound customers with the effective resolution, proactive account management, and customer education. They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate. This role is a learning role, where new experts are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building.

Job Responsibility:

Provide effective and timely resolution of various customer inquiries and concerns
Build customer dedication and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances
Deliver outstanding customer service using resource documentation for reference and the automated and training tools provided
Meet department efficiency and quality standards
Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help
Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and proficiencies needed for the Expert role

Requirements:

High School Diploma/GED
6 months customer service experience preferred
Ability to work efficiently with multiple applications and computer screens simultaneously
Windows (Microsoft Word, Excel, and PowerPoint preferred)
At least 18 years of age
Legally authorized to work in the United States

Nice to have:

Windows (Microsoft Word, Excel, and PowerPoint preferred)

What we offer:

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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