Customer Service Account Associate, T-Mobile

Customer Service Account Associate

T-Mobile

Location:

United States, Salem

Category:

Customer Service

Contract Type:

Employment contract

Salary:

20.00 - 22.00 USD / Hour

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Job Description:

At T-Mobile, we love our customers! And we empower you to make them happy. As part of a Team of Experts, you’ll focus on a specific customer base, which lets you deepen those relationships and deliver the end-to-end resolutions your customer needs. We pioneered this approach because we believe all customers deserve a better experience. And it makes us happy to work together this way, too. You’ll start out as an Account Associate in a Team of Experts that works together to deliver amazing Un-carrier customer experiences. With training and a ramp-up period, you’ll be set up for success in your new job. Next step, you’ll be moved to Expert, where you will own the relationship with your customer base, listening to their needs and being hands-on to resolve their pain points. This move could happen in as little as five months from your start date!

Job Responsibility:

Provide effective and timely resolution of various customer inquiries and concerns
Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances
Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided
Meet department productivity and quality standards
Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role

Requirements:

High School Diploma/GED (Required)
Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)
Ability to work efficiently with multiple applications and computer screens simultaneously
At least 18 years of age
Legally authorized to work in the United States

What we offer:

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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