Customer Service Account Associate, T-Mobile

Customer Service Account Associate

T-Mobile

Location:

United States, Chattanooga

Category:

Customer Service

Contract Type:

Employment contract

Salary:

20.00 USD / Hour

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Job Description:

Account Associates work as a part of a Team to astound customers with the effective resolution, proactive account management, and customer education. They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate. This role is a learning role, where new experts are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building.

Job Responsibility:

Provide effective and timely resolution of various customer inquiries and concerns
Build customer loyalty and value through effective account management
Deliver exceptional customer service
Meet department productivity and quality standards
Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help
Complete training requirements to learn new skills and processes

Requirements:

High School Diploma/GED
6 months customer service experience preferred
Ability to work efficiently with multiple applications and computer screens simultaneously
Windows (Microsoft Word, Excel, and PowerPoint preferred)
At least 18 years of age
Legally authorized to work in the United States

Nice to have:

Windows (Microsoft Word, Excel, and PowerPoint preferred)

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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